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University IT Services (formerly Computing Services) Customer Services Survey Results

The University IT Services Customer Satisfaction Survey is a longitudinal project for monitoring quality of provided services, examining services needing improvement, and trend of needs from University customers. Three surveys were conducted on fall 2002, spring 2004, and fall 2005. The brief results were reported in 2 reports because of different survey questionnaires and measurement scales. The margin of error is plus or minus 3 percent.

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Demographics of Survey Participants

 Demographics of Survery Participants shown in a table

Demographics of Survery Participants shown as a bar graph

General Information

Percentage of persons that contacted Computing Services for assistance

Survey 2002 Result Summary

Table of 2002 Survey results
Rating Scale:
* 1 - Very Disrespectful ... 5 – Very Respectful
** 1 - Very Poorly ... 5 - Very Well
*** 1 - Very Dissatisfied ... 5 - Very Satisfied
**** 1- Poor Job ... 5 - Excellent Job

Overall average rating given by Students, Faculty, and Staff

Table of 2002 Problem Solving
Rating Scale: 1 - Strongly Disagree ... 5 - Strongly Agree

Problem solving rating given by Students, Faculty, and Staff

 

 

Survey 2004 and Survey 2005 Result Summary

Table of results summary for 2004 & 2005
Rating Scale: 1 - Strongly Disagree ... 5 - Strongly Agree

Average rating given comparing 2004 & 2005

 

Table showing problem solving ratings in 2004 & 2005
Rating Scale: 1 - Strongly Disagree ... 5 - Strongly Agree

 

Average rating over the two years of 2004 & 2005

 
 
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