Web Browsers
Supported by University IT Services

University IT Services supports the following web browsers:

• Internet Explorer
• Firefox
• Lynx
• Safari

Pop-ups

If there are a lot of pop-ups on your computer, one possibility is that your machine has been infected with malware. This can happen if you download software from the Internet. Ensure Symantec AntiVirus or Symantec Client Security software is installed and your virus definition files are current. Also ensure that your Windows Operating System Updates are current (and are kept current using Automatic Updates. Set up Automatic Updates in the Windows Control Panel). University IT Services also supports Spybot Search and Destroy software as a spyware removal tool.

Mozilla Firefox (Windows)

1. Click on Tools and select Options from the Menu.
2. Click on the Web Features Icon.
3. Click the Allowed Sites button to the right of Block Pop-up Windows.
4. Click OK on the Allowed Sites window.
5. Click OK on the Options window.

1. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
2. In the Address of Web site to allow box, type the address of the Web site.
3. Click Add.
4. Click Close.

1. Click the Pop-Up Blocker Menu Icon.
2. Select Always Allow Pop-Ups from... from the dropdown menu.
3. Select the site you would like to allow from the Recently Blocked Pop-Ups list.
4. Click Allow.
5. Click OK. 
6. Click Close.

1. Visit the page you want to add to the pop-up blocker allowed sites.
2. Click the pop-up blocker button (when active shows the amount of pop-ups blocked).
3. The text will change to "Popups okay" to signify you have allowed pop-ups for that specific page.

Adding mail.uark.edu to the pop-up blocker exception for Internet Explorer or Firefox

In Internet Explorer: 

1. Open Internet Explorer and click on the Tool dropdown menu. Click Pop-up Blocker.
2. Click Pop-up Blocker Settings.
3. In the Pop-up Blocker Settings dialog box, type:
   mail.uark.edu
   into the Address of Web site to allow field and click the Add button. This should remove the pop-up blocking option for XpressMail.

In FireFox:

1. Open FireFox and click Tools, Options.
2. In the Options dialog box, click on Web Features on the left side.
3. Click the Block Pop-up Windows Allowed Sites button.
4. Type:
   mail.uark.edu
   into the Address of Web site field and click Allow to remove the pop-up blocking option from XpressMail.

Disabling a Pop-up blocker in Macintosh OS X

Safari:

• With Safari open, click on the word "Safari" next to the Apple icon in the top left corner of the screen.
• In the dropdown menu, click on Block Pop-Up Windows to toggle on and off the pop-up blocker.
• Alternatively, you can use the key combination of the "Apple" (or command) key plus the letter "k" to toggle the pop-up blocker off and on.

Firefox:

• With Firefox open, click on the word "Firefox" next to the Apple icon in the top left corner of the screen.
• Click Preferences from the dropdown menu.
• Click on the Web Features icon.
• Remove the check next to Block Popup Windows.
• If you want only certain sites to allow popups, leave the check next to Block Popup Windows in place and click on the Allowed Sites button.
• Type in the address of the web site you wish to allow popups.
• Click on the Allow button.
• Once you are finished adding all the sites you want to allow, click Close.

Netscape:

1. With Netscape open, click on the word "Netscape" next to the Apple icon in the top left corner of the screen.
2. Click on Preferences from the dropdown menu.
3. Click on Privacy & Security from the category.
4. Click on Popup Windows from subcategory that opens.
5. Place or remove the check next to Block Popup Windows.
6. If you want only certain sites to allow popups, click on the Allowed Sites button.
7. Type in the address of the website you wish to allow popups.
8. Click on the Add button.
9. Click OK once you have added all the desired sites.
   
   Please note Netscape comes with a few common sites pre-added to the allow list. You can either click the Remove all button to remove everything currently listed, or click on individual ones and click the Remove button to remove unwanted sites.

Clearing the Cache in a Web Browser

Internet Explorer 6.x - Windows

1. Select Tools, Internet Options.
2. Click on the Delete Files button in the Temporary Internet file section of the window.
3. The Delete Files confirmation window is displayed. Check "Delete offline content".  Click OK.

Internet Explorer 7.x - Windows

1. Select Tools, Internet Options.
2. Click on the General tab and then the Delete... button.
3. Click the Delete files... button and then Yes on the Delete Files confirmation window.
4. Click the Close button and then the OK button.

Internet Explorer - Macintosh

1. Select Explorer, Preferences from the toolbar.
2. Select the Web Browser menu.
3. Select the Advanced menu.
4. On the right side of the Preferences window in the Cache section, click on Empty Now.

Firefox 1.5 - Windows

1. Click on Tools, Options.
2. Click on the Privacy icon.
3. View the Cache tab and click on Clear Cache Now.

Firefox 2.x - Windows

1. Click on Tools, Options.
2. Click on the Privacy icon.
3. Click on Clear Now in the Private Data section.
4. Click on the OK button to return to browsing.

Firefox 1.5 - Macintosh

1. Click on Firefox, Preferences.
2. Click on the Privacy icon.
3. View the Cache tab, and click on Clear Cache Now.

Firefox 2.x - Macintosh

1. Click on Firefox, Preferences.
2. Click on the Privacy icon.
3. Click on Clear Now in the Private Data section.
4. Click on the red Close window button to return to browsing.

Safari 2.x - Macintosh

1. Click on Safari, Empty Cache.
2. A window will appear asking if you want to clear cache. Click on Empty.

Netscape - Windows

1. Select Edit, Preferences to display the Preferences window.
2. Click on the + in front of the Advanced menu.
3. Click once on Cache to display the cache options on the right side of the Preferences window.
4. Click on the Clear Cache button.
5. Click OK to close the Preferences window.

Netscape - Macintosh

1. Select Edit, Preferences.
2. Select Advanced.
3. Select Cache.
4. Then on the right side of the Preferences window, click on the Clear Cache button.

Clearing Cookies

Internet Explorer 6.x - Windows

1. In IE, go to Tools, Internet Options.
2. Click Delete Cookies.
3. Click OK.

Internet Explorer 7.x - Windows

1. In IE, go to Tools, Internet Options.
2. Click on the General tab and then click the Delete... button.
3. Click the Delete cookies button.
4. Click the Yes button.
5. Click the Close button and the OK button

Internet Explorer - Macintosh

1. On a Classic OS computer, go to Edit, Preferences. In OS X go to Explorer, Preferences.
2. Expand the Receiving Files option on the left if it isn’t already.
3. Click Cookies.
4. In the box that displays all the cookies on the computer, click once to select one, and then press Command-A to select all.
5. Click Delete and click OK.

Firefox 1.5 - Windows

1. Open Firefox and go to Tools, Options.
2. Click Privacy.
3. View the Cookies tab and click Clear Cookies Now
   (older versions of Firefox are very similar to these instructions).

Firefox 2.x - Windows

1. Open Firefox and go to Tools, Options.
2. Click Privacy.
3. Click the Show Cookies button and then click the Remove All Cookies button.

Firefox 1.5 - Macintosh

1. Open Firefox and go to Firefox, Preferences.
2. Click Privacy.
3. View the Cookies tab and click the Clear Cookies Now
   (older versions of Firefox are very similar to these instructions).

Firefox 2.x - Macintosh

1. Open Firefox and go to Firefox, Preferences.
2. Click Privacy.
3. Click the Show Cookies button and then click the Remove All Cookies button.

Safari 2.x

1. Open Safari and go to Safari, Preferences.
2. Click Security.
3. Click Show Cookies.
4. Click Remove All.

Netscape 7.x - Windows

1. In Netscape, go to Tools, Cookie Manager, Manage Stored Cookies.
2. Click Remove All Cookies.

Netscape 7.x - Macintosh

1. In Netscape, go to Tools, Cookie Manager, Manage Stored Cookies.
2. Click Remove All Cookies.
3. Click OK.

Capturing an Image from a PDF

Use the Snapshot tool on the Adobe Reader toolbar to capture an image from a PDF. After clicking the Snapshot tool button, click and drag a box around the image. When you release the mouse, a message will let you know that the image was saved to the Windows Clipboard. It is then available for pasting into applications. To save the image to a file, you can open a graphics application (such as Windows Paint or Photoshop), paste the image, and save to a new file.