Passwords

To change your BASIS password:

1. Go to the BASIS Web Site.
2. Click the "webBASIS Web Enhanced BASIS" link and log in using your UARK username and password.
3. Click the "Admin ID Request/Password Reset" link.
4. Enter an initial password.
5. Click the Reset Password button.

Password Guidelines for BASIS (Natural)

• Must be exactly 8 characters
• Must contain at least one number, one uppercase, and one lowercase character
• The following special characters are allowed and considered uppercase characters: # $ @
• Cannot be reused within the last 6 changes
• Must be changed every 120 days

webBASIS

You can log on to webBASIS and access BASIS information on the Web by going to http://basis.uark.edu/ and logging in with your UARK username and password. If you try to log into webBASIS three times consecutively with incorrect information, you will be denied access. The timer will automatically expire after 30 minutes. Once the timer expires, be sure to use your UARK username and UARK password to log in.

University Information Technology Services has documented a problem regarding the inability of older versions of Macintosh OS users to access the webBASIS system using Apple's Safari web browser. To ensure compatibility with older versions, Macintosh OS users should utilize the Firefox web browser to access webBASIS. The Firefox web browser is available for download at http://www.mozilla.com/.

Printing

You can print selected items, such as reports, from your BASIS session. You must have a networked printer or a printer attached to a networked computer to which the reports can be sent. More information about printing from BASIS can be found at the Printing From BASIS page.

To Print BASIS Reports on a Networked Printer

1. Verify your printer meets BASIS guidelines listed below.
2. Connect the BASIS compatible printer to a live network jack.
3. Print a configuration page from the printer's console following the instructions in the manual for your model printer. Find the printer's LAN hardware address (network address, ethernet address, Mac address) in order to obtain a DHCP entry. (For an external print server, the LAN hardware address should be printed on a label on the bottom of the box.)

Old DHCP System

1. Submit an AskIT request; enter the subject Network and the Description DHCP entry for printer.
2. When you receive confirmation that your DHCP entry has been made, make note of the IP Address in order to request a domain name (DNS) for the printer.
3. Log into the Domain Name Registration Request to request a DNS name for the printer using the online form.
4. When you have received confirmation that the DNS entry for your printer has been made, submit an AskIT case requesting a BASIS print setup. Enter the subject Network, and provide the following information as the Description:
   • Printer Domain Name
   • Contact name
   • Phone number
   • Budgetary Unit (4-digit dept code)
   • Email address
   • Location of the printer (building and room)
   • Brand and model of the printer
     The average turnaround time on this type of setup is approximately 10 working days. After the printer is set up, a set of test pages will be sent to verify functionality.

New Network Registration System

1. Register your printer using the U of A Network Registration Page. Take note of the preassigned DNS entry, you will need it to request a BASIS print setup.
2. Submit an AskIT case requesting a BASIS print setup. Enter the subject Network, and provide the following information as the Description:
   
   • Printer Domain Name
   • Contact name
   • Phone number
   • Budgetary Unit (4-digit dept code)
   • Email address
   • Location of the printer (building and room)
   • Brand and model of the printer
     The average turnaround time on this type of setup is approximately 10 working days. After the printer is set up, a set of test pages will be sent to verify functionality.

To print BASIS reports on a non-networked printer using Windows XP:

1. Verify your printer meets BASIS guidelines listed below.
2. Log into XP with administrative privileges.
3. Click Start, Control Panel (using the default Start menu view). Double-click Add or Remove Programs.
4. Click the Add/Remove Windows Components side button.
5. Double-click Other Network File and Print Services.
6. Put a check mark in Print Services for Unix. Click OK; click Next; click Finish to save the changes. Close the Add or Remove programs dialog box.
7. Double-click the Performance and Maintenance link in Control Panel (using the default category view). Double-click Administrative Tools.
   Double-click Services. Double-click TCP/IP print Server.
8. Change the Startup type to Automatic. Click OK to save the changes and then close the windows that are open.
9. Click Start, Printers and Faxes (using the default Start menu view). Right-click the printer to which you want to print from the mainframe, and select Sharing.
10. Click the radio button for Share this printer and enter the recommended share name in the Share name field:
    winxp
    Click OK to save the changes.
11. Click Start, Run...
    Type:
    cmd
    and click OK.
12. Type:
    ipconfig
    and press Enter on the keyboard.
13. Record the IP address for the ethernet adapter in order to request a Domain Name (DNS) for your computer.
    Note: If you are on the New Network Registration system your computer will have already been assigned a DNS entry.
    To locate your computer's DNS entry:
    Click Start, All Programs, Accessories, Command Prompt.
    At the c: prompt type:
    nslookup  xx.xx.xx.xx
    (Note: There must be a space after nslookup.)
    where "xx.xx.xx.xx" is the IP address of the computer.
    The DNS entry will be displayed:
    uafxxxxx.ddns.uark.edu
    where "uafxxxxx.ddns.uark.edu" is the computer's domain name.
    Make note of the computer's DNS entry and submit an AskIT case (see below).
14. If you are on the Old DHCP Registration System, register a DNS name for your computer and submit an AskIT case (see below).

To print BASIS reports on a non-networked printer using Windows Vista:

1. Verify your printer meets BASIS guidelines listed below.
2. Log into Vista with administrative privileges.
3. Click Start, Control Panel. Click the Programs link.
4. Click the Turn Windows features on or off link.
5. Click the + next to Print Services to expand the directory, and check the box next to LPD Print Service. Click OK.
6. Click Start, Control Panel. Click the Printer link.
7. Right-click the printer to which you want to print from the mainframe, and select Sharing.
8. Click Change sharing options.
9. Check the box next to Share this printer and enter the recommended share name in the Share name field:
   winvista
   Click OK to save the changes.
10. Click Start, All Programs, Accessories, Command Prompt.
11. At the c: prompt type:
    ipconfig
    and press Enter on the keyboard.
12. Record the IP address for the ethernet adapter in order to request a Domain Name (DNS) for your computer.
    Note: If you are on the New Network Registration system your computer will have already been assigned a DNS entry.
    To locate your computer's DNS entry:
    Click Start, All Programs, Accessories, Command Prompt.
    At the c: prompt type:
    nslookup  xx.xx.xx.xx
    (Note: There must be a space after nslookup.)
    where "xx.xx.xx.xx" is the IP address of the computer.
    The DNS entry will be displayed:
    uafxxxxx.ddns.uark.edu
    where "uafxxxxx.ddns.uark.edu" is the computer's domain name.
    Make note of the computer's DNS entry and submit an AskIT case (see below).
13. If you are on the Old DHCP Registration System, register a DNS name for your computer and submit an AskIT case (see below).

BASIS Printer Guidelines

At a minimum, you will need to have PCL drivers to print from BASIS printers. Currently, the most common print languages available on HP printers are HP PCL 6 and HP PCL 5e.  Enhanced "host-based" printing for Windows and Macintosh is not sufficient.

The current HP models that do not support PCL are listed below:

• LaserJet 1020
• Laser Jet 1022
• Color LaserJet 1600
• Color LaserJet 2600 series
• Color LaserJet 3500 series
• Color LaserJet 3600 series
• Xerox Phaser 6110

The current HP models that do support PCL are listed below:

• Color LaserJet 3800 series
• LaserJet 5100 series
• LaserJet 4350 series
• LaserJet 4250 series
• LaserJet 2400 series
• LaserJet 1320 series

Submit an AskIT case

When you have located the DNS entry for your computer (New Network Registration system), or receive confirmation that the DNS entry for your computer has been created (Old DHCP Registration system), submit an AskIT case requesting a BASIS print setup. Enter Network as the subject and provide the following information as the Description:

• Printer sharename
• Domain Name of your computer
• Contact name
• Phone number
• Budgetary Unit (4-digit dept code)
• email address
• Location of the printer (building and room)
• Brand and model of the printer
  The average turnaround time on this type of setup is approximately 10 working days. Once the printer is set up, a set of test pages will be sent to verify functionality.

Support

If you need help in a specific application, you can access the resources on the Online Documentation, Information, and Help page. If you would like to contact someone, do one of the following:

• Use our BASIS Applications' Contact Information page to identify an individual to help you.
• Contact the BASIS development team at basis@uark.edu.
• Contact the BASIS-L listserv at basis-L@listserv.uark.edu. To subscribe to BASIS-L, send a message to:
  listserv@listserv.uark.edu
  and in the body of the message, type:
  subscribe BASIS-L YourName
  where "YourName" is your actual name. Include no subject or signature file in this message.
• Go to the Who to Contact for What in BASIS page and find someone in the area in which you are working to help you.
• Find out how to map a network drive to Arkfound/IFS with your ASCEND account information.