U of A Email FAQ

State of the Network presentation April 2008

How do I look up email addresses within XpressMail?

1. Click on Addresses after logging in.
2. Click Search.
3. Choose either Search Personal Address Book or Search Corporate Directory in the first dropdown box.
4. Choose the desired criteria by which to search in the two dropdown boxes.
5. Enter the name or email address of the person for which you are searching in the final field.
6. Click Search.
7. Click the checkbox beneath To, cc, or bcc.
8. Click Compose Message, and begin your message to the person chosen from the directory.

How do I look up email addresses within UAMail?

1. Click on Address Book.
2. Click Search.
3. Choose the desired criteria by which to search in the Find dropdown.
4. Enter the name or email username of the person for which you are searching in the Matching field.
5. Choose in the From dropdown box, either My Address Book or UARK Directory.
6. Click Search.
7. Click on the name of the person for which you were searching to view their information.
8. Click on the email address to open a new email with their address in the To line.

How do I use Search Tools in XpressMail?

1. From your Inbox, click on Search (located at the top with binoculars as the icon).
2. In the Search dropdown box, click on the folder you want to search.
3. Choose the desired criteria by which to search in the two dropdown boxes.
4. Enter the words by which you would like to search in the final field.
5. Click Search.

How do I use Search Tools in UAMail?

1. Click on My Mail.
2. Click Search (located at the top with a magnifying glass as the icon).
3. Choose the criteria for the search.
4. Type the keywords by which to search in the blank field.
5. Click Submit.

How do I delete email addresses from my address book in UAMail?

1. Browse the Address Book.
2. Select the contact to delete by checking the box next to the entry/email address.
3. Click Delete.
4. Confirm the change when prompted by clicking OK.

How do I delete email from my address book in XpressMail?

1. Click on Addresses.
2. Click on the name of the contact to be deleted.
3. Click Delete in the lower left corner.

How do I use the address book in UAMail?

To access the UAMail address book, click the Address Book link on the UAMail navigation menu.

To add an address to the address book:

1. Open the Address Book.
2. Click Add.
3. Enter the contact information.
4. Click Save.

To delete an address in the Address Book:

1. Browse the Address Book.
2. Select the contact to delete by checking the box next to the entry.
3. Click Delete.
4. Confirm the change when prompted by clicking OK.

To edit an address in the Address Book

1. Browse the Address Book.
2. Click the Edit Address Book entry icon next to a contact's name and information.
3. Change user information as necessary.
4. Click Save.

How do I use the address book in XpressMail?

To access the XpressMail Address Book, click the Addresses link on the XpressMail navigation menu.

To add an address to the Address Book:

1. Click on Addresses.
2. Click New Contact.
3. Fill in information.
4. Click OK.

To delete an address in the Address Book:

1. Click on Addresses.
2. Click on the name of the contact to be deleted.
3. Click Delete in the lower left corner.

To edit an address in the Address Book:

1. Click on Addresses.
2. Click on the name of the contact to be edited.
3. Click OK.

How do I forward my University email to another account such as Hotmail, Gmail, Yahoo, etc.?

1. From the login screen of either XpressMail or UAMail, click on Account Summary and Options.
2. Enter your UARK username and password and click Log in.
3. Click Mail Delivery Options.
4. Click on the checkbox next to POP3/IMAP4 mailbox ONLY if you want to retain a copy of all forwarded emails on the UARK server.
5. Click on the checkbox next to Enable Forwarding.
6. In the box under Forward a copy of each message to, enter the email address to which you want all of your email forwarded.
7. Click Save.

How do I use Spell Checker in XpressMail?

1. Click Compose.
2. Type your message.
3. Click Spell Check.
4. The words spelled incorrectly will be highlighted in blue. Click each incorrectly spelled word and choose the correct spelling word from the Suggestions at the bottom of the page.
5. Click Change.
6. Click Done.

How do I use the Spell Checker in UAMail?

1. In My Mail, click New Mail.
2. Type your message.
3. Click Spell Check.
4. Choose the correct spelling from the Suggestions dropdown or type the spelling into the Replace with field.
5. Choose Change from the selections on the right.
6. Click Done to save the changes to the email or Cancel to reverse all the changes.

How do I send attachments with XpressMail?

1. Click My Mail.
2. Click New Mail.
3. Click Attachments or scroll down to see the Attachments section of the compose window.
4. Click Browse…
5. Browse to the location of the file on your computer.
6. Click Open.
7. Click Update.
8. Compose your message and click Send Message.

Can I mark a message as unread in UAMail?

1. Click My Mail.
2. Click on the email that you would like marked as unread.
3. From the Mark as dropdown menu, choose Unseen.

Can I mark a message as unread in XpressMail?

No. 

Can I create a new folder in UAMail?

1. Click My Mail.
2. Click Folders.
3. From the Choose Action dropdown menu, choose Create Folder.
4. Enter a name for the folder; click OK.

Can I create a new folder in XpressMail?

1. Click Folders.
2. Click New.
3. Enter a name for the folder; click OK.

What is my email quota?

In UAMail, your UARK email quota will show in the top header; in XpressMail, your UARK email quota shows in the bottom footer.

• Students - 50 MB (up to 100 MB upon request).
• Staff - 200 MB (Negotiable)
• Faculty - 300 MB (up to 500 upon request)

We are investigating the possibility of increasing student quota to 100M by default.

Attachments larger than 15MB cannot be sent through the mail.uark.edu email server. When using XpressMail, attachments cannot exceed 5MB. For attachments larger than this, go to dropbox.uark.edu and log in with your username and password.

Will there be a larger attachment size?

No plans at this time.

Do you have a chat client?

Yes, UAChat, which also allows you to chat with MSN, ICQ, Yahoo and AIM Users using UAChat. To use UAChat:

1. Go to uachat.uark.edu
   You must have a valid username and password for MSN, AIM, ICQ or Yahoo in order to activate those transports through UAchat.
2. Click the Preferences at the top of your JWChat Roster.
3. From the Register at and the dropdown menu, select the transport with which you wish to register.
4. Enter your information for that particular IM.
   For AIM, use your screen name and password.
   For ICQ, use your UIN number and password.
   For Yahoo, use your username and password.
   For MSN, use your MSN Passport and password.
5. Click Register.

How can I stop spam?

Mail filters (for spam, unwanted senders, auto direct to folders or frash) are available for all mail users from the General Accounts Maintenance Page. The link to this page is available through uamail.uark.edu or mail.uark.edu.

The following mail filters are available to assist with creating email filters on your own account:

• Discard Large Messages will delete all incoming messages over a designated size.
• Reject Large Messages will reject all incoming messages over a designated size and allows you to create a reply message with the reason for rejecting messages.
• File to Folder (most popular) will move incoming messages that match between one and four strings of text contained within the header fields of an email. You have a choice of matching a string of text of your own to anything contained within the From, To, or Subject fields in an incoming message. For example, a good choice includes moving a message with a short Subject containing $, to the Trash folder.
• Spam folders will discard messages that contain a header line known to be spam.
• Redirect Messages will forward incoming messages that match between one and three strings of text contained within the header fields to another email address.
• Accept will take an incoming message and save it to the Inbox. With the Accept filter, you can elect to match a string of text from an incoming message in the From, To, or Subject fields to a specific one of your choice.
• Reject will discard and reply to messages that match one string of text contained within the header fields to a specific one of your choice. You can match one string of text of your own to anything contained within the From, To, or Subject fields in an incoming message.

Do you have auto-fill addresses?

UA Mail does. As you type the address Alias, the address will auto-fill.

XpressMail does not offer auto-fill addresses.

Can I set UAMail to automatically delete messages from the Trash?

Yes, and you can specify when to delete messages tagged for Trash. Select Options, Login Tasks, and put a check mark next to Purge old messages in Trash folder; specify how often.

Can I set XpressMail to automatically delete messages from the Trash?

Yes, but you cannot specify when to delete messages; you can only choose to delete when you log out. Select Options, Settings. Select Move deleted messages to Trash; check Empty folder on logout.

Why is the web-based email system so slow?

We have ordered a new server to compensate for the speed delays. It will be installed soon and you should see a significant increase in response time in UA Mail.