How do I look up email addresses?

1. Click on Addresses after logging in.
2. Click Search.
3. Choose either Search Personal Address Book or Search Corporate Directory in the first dropdown box.
4. Choose the desired criteria by which to search in the two dropdown boxes.
5. In the final field, enter keywords based on the criteria selected to find the person for which you are searching.
6. Click Search.
7. Click the checkbox beneath To, cc, or bcc.
8. Click Compose Message, and begin your message to the person chosen from the directory.

UA Mail:

1. Click on Address Book.
2. Click Search.
3. In the From dropdown box, select either My Address Book or UARK Directory.
4. Choose the desired criteria by which to search from the Find dropdown.
5. Based on the selection made in the "Find" field, enter search keywords in the Matching field.
6. Click Search.
7. Click on the name of the person for which you were searching to view their information.
8. Click on the email address to open a new email with their address in the To line.

How do I use Search Tools?

XpressMail:

1. From your Inbox, click on Search (located at the top with binoculars as the icon).
2. In the Search dropdown box, click on the folder you want to search.
3. Choose the desired criteria by which to search in the two dropdown boxes.
4. Enter the words by which you would like to search in the final field.
5. Click Search.

UA Mail:

1. Click on Mail.
2. Click Search (located at the top with a magnifying glass as the icon).
3. Choose the criteria for the search.
4. Enter search keywords based on the criteria selected.
5. Click Submit.

How do I use the address book?

XpressMail:

To access the XpressMail Address Book, click the Addresses link on the XpressMail navigation menu.

To add an address to the Address Book:

1. Click on Addresses.
2. Click New Contact.
3. Fill in information.
4. Click OK.

To delete an address in the Address Book:

1. Click on Addresses.
2. Click on the name of the contact to be deleted.
3. Click Delete in the lower left corner.

To edit an address in the Address Book:

1. Click on Addresses.
2. Click on the name of the contact to be edited.
3. Make desired changes and Click OK.

UA Mail:

To access the UA Mail address book, click the Address Book link on the UA Mail navigation menu.

To add an address to the address book:

1. Open the Address Book.
2. Click New Contact.
3. Enter the contact information.
4. Click Add.

To delete an address in the Address Book:

1. Browse the Address Book.
2. Select the contact to delete by checking the box next to the entry.
3. Click Delete.
4. Confirm the change when prompted by clicking OK.

To edit an address in the Address Book

1. Browse the Address Book.
2. Click the Edit Address Book entry icon next to a contact's name and information.
3. Change user information as necessary.
4. Click Save.

How do I forward my University email to another account?

1. From the login screen of either XpressMail or UA Mail, click on Account Summary and Options.
2. Enter your UARK username and password and click Login.
3. Click Mail Delivery Options.
4. Click on the checkbox next to POP3/IMAP4 mailbox ONLY if you want to retain a copy of all forwarded emails on the UARK server.
5. Click on the checkbox next to Enable Forwarding.
6. In the box under Forward a copy of each message to, enter the email address to which you want all of your email forwarded.
7. Click Save.

How do I use Spell Checker?

XpressMail:

1. Click Compose.
2. Type your message.
3. Click Spell Check.
4. The words spelled incorrectly will be highlighted in blue. Click each incorrectly spelled word and choose the correct spelling word from the Suggestions at the bottom of the page, or enter the correct spelling in the Word field.
5. Click Change.
6. Click Done.

UA Mail:

1. In Mail, click New Message.
2. Type your message.
3. Click Check Spelling.
4. The incorrectly spelled words will be highlighted. Click on an incorrectly spelled word and choose the correct spelling from the suggestions dropdown.

How do I send attachments in UA Mail?

1. Click Mail.
2. Click New Message.
3. Click Attachments or scroll down to see the Attachments section of the compose window.
4. Click Browse…
5. Browse to the location of the file on your computer.
6. Select the file and click Open.
7. Click Update.
8. Compose your message and click Send Message.

How do I mark a message as unread?

XpressMail:

XpressMail does not allow marking a message as unread.

UA Mail:

1. Click Mail.
2. Click on the email that you would like marked as unread.
3. From the Mark as dropdown menu, choose Unseen.

How do I create a new folder?

XpressMail:

1. Click Folders.
2. Click New.
3. Enter a name for the folder; click OK.

UA Mail:

1. Click Mail.
2. Click Folders.
3. From the Choose Action dropdown menu, choose Create.
4. Enter a name for the folder; click OK.

What is my email quota?

In UA Mail, your UARK email quota will show in the top header; in XpressMail, your UARK email quota shows in the bottom footer.

• Students - 50 MB (up to 100 MB upon request).
• Staff - 200 MB (Negotiable)
• Faculty - 300 MB (up to 500 upon request)

We are investigating the possibility of increasing student quota to 100M by default.

Attachments larger than 15MB cannot be sent through the mail.uark.edu email server. When using XpressMail, attachments cannot exceed 5MB. For attachments larger than this, go to dropbox.uark.edu and log in with your UARK username and password.

Will there be a larger attachment size?

No plans at this time.

What is UA Chat?

UA Chat is a web-based, Jabber instant messaging client capable of communicating with users of Google Talk, MSN, Yahoo!, ICQ and AIM instant messaging systems. For further information please visit the UA Chat and UA Jabber page.

How can I stop spam?

Mail filters (for spam, unwanted senders, auto direct to folders, and discard) are available for all mail users from the General Accounts Maintenance Page. The link to this page is available through uamail.uark.edu or mail.uark.edu.

The following mail filters are available to assist with creating email filters on your own account:

• Discard Large Messages will delete all incoming messages over a designated size.
• Reject Large Messages will reject all incoming messages over a designated size and allows you to create a reply message with the reason for rejecting messages.
• File to Folder (most popular) will move incoming messages that match between one and four strings of text contained within the header fields of an email. You have a choice of matching a string of text of your own to anything contained within the From, To, or Subject fields in an incoming message. For example, a good choice includes moving a message with a short Subject containing $, to the Trash folder.
• Spam Messages will discard messages that contain a header line known to be spam.
• Redirect Messages will forward incoming messages that match between one and three strings of text contained within the header fields to another email address.
• Accept will take an incoming message and save it to the Inbox. With the Accept filter, you can elect to match a string of text from an incoming message in the From, To, or Subject fields to a specific one of your choice.
• Reject will discard and reply to messages that match one string of text contained within the header fields to a specific one of your choice. You can match one string of text of your own to anything contained within the From, To, or Subject fields in an incoming message.

Do you have auto-fill addresses?

XpressMail does not offer auto-fill addresses.

UA Mail does. As you type the address Alias, the address will auto-fill.

Can I set email to automatically delete messages from the Trash?

XpressMail:

Yes, but you cannot specify when to delete messages; you can only choose to delete when you log out. Select Options, Settings. Select Move deleted messages to Trash; check Empty folder on logout.

UA Mail:

Yes, and you can specify when to delete messages tagged for Trash. From within Mail select Options, Login Tasks, and put a check mark next to Purge old messages in Trash folder; specify how often.

Can I retrieve my emails once I have deleted them?

Deleted emails can only be retrieved if they have been on the server long enough to have been backed up, i.e. overnight.  IT Services keeps only one month of backups so the lost emails must have existed in the mailbox during that period to be restored.

If you have deleted emails that you need recovered from backup, contact root@uark.edu.

Can I keep my email private on a shared computer?

Yes.  Use an email client that doesn't download your email from the campus email server to the desktop computer.  UA Mail and Pine are suggested for this purpose.

I use email at home and at the office.  Is there a way to keep my email organized?

When you use two computers, one way to keep email organized is to use an IMAP client that allows you to keep your email stored on the campus email server.

How long is email kept on the campus email server?

As of now, email is left on the server indefinitely.  Because your disk space is limited, you might want to consider where your email software stores email.  With an IMAP client such as UA Mail, your email is always left on the email server.  With Pine, your Inbox is on the campus email server, but saved email is stored in your comp.uark.edu account (or other server account used to access Pine).  With an email client such as Outlook configured for POP mail, your mail is downloaded from the campus email server onto your computer (unless you select the "Leave mail on server" option in the settings menu).

What is the difference between POP and IMAP?  Is one advantageous over the other?

Using POP (Post Office Protocol), messages are downloaded and deleted from the mail server.  Using IMAP (Internet Message Access Protocol), messages are left on the mail server and accessed from the server without the need to transfer files.  IMAP allows you to access your mail from more than one computer.  IMAP connections will receive a warning message when UARK passwords are expiring and when the user's email quota is at 85%.  POP connections will receive no warning due to the limitations of the POP protocol.  IMAP connections are useful in keeping email private when multiple users share the same computer.  IMAP is the protocol of choice on the UA campus, but POP will continue to be available.

How often can I check email?

For IMAP, POP, and SSH, there is no server set limit as to how often; however, we recommend no more frequently than every 15 minutes for POP and IMAP.

How do I change my name that is displayed when I send an email?

• Emeritus will need to email svcdesk@uark.edu.
• Employees must contact their BASIS leave administrator.
• Students must contact the Registrar's Office.
• Service accounts (student organizations, departmental accounts, etc) require that root@uark.edu be contacted.