Forwarding Your Email to Exchange

1. Log in to the Account Administration page.
2. Click the Mail Delivery Options link.
3. Put a checkmark in the Enable forwarding option.
4. Fill in your exchange user information in the format of:
   username@exchange.uark.edu
   (Replace "username" with your uark.edu account username.)
5. Uncheck the option for POP3/IMAP4 mailbox. This should be left on until your Exchange account has been activated.
6. Click Save to save your new settings.

Account Information

If you already have Outlook 2007 configured to use an email account:

1. Close Outlook 2007 if it is already open.
2. Open the Windows Control Panel from Start, Control Panel.
3. Double-click the Mail icon. In Windows Vista it might be necessary to temporarily select the Classic View option in the top left corner.
4. Select New Account and then select Exchange.

If you do not have Outlook 2007 previously configured for email:

• If your workstation is part of the uark.edu Active Directory domain, it will automatically configure your Exchange mailbox settings.
• If your workstation is not part of the uark.edu Active Directory domain, you will need to enter your address in the form of username@uark.edu (replacing "username" with your actual UARK username). If your account has been activated it should automatically configure from this point.

Accessing the UA Directory

Lightweight Directory Access Protocol provides a simple protocol that allows you to access and search email addresses on campus.

1. Open Outlook.
2. From the menu bar, click Tools, Account Settings.
3. Select the Address Books tab.
4. Click New.
5. Select Internet Directory Service (LDAP); click Next.
6. For the Server Name, enter:
   acme.uark.edu
7. Leave the This server requires me to log on box unchecked.
8. Click More settings.
9. Select Custom under the Search Base section.
10. In the Search base field, enter:
    ou=People,o=uark.edu,o=UoA
11. Click OK; click Next; click Finish.
12. Exit and reopen Outlook for the new settings to take effect. Acme.uark.edu will now show as a searchable address book when looking for contact information.

HTML or Rich Text Settings

Not everyone has email software that is compatible with formatted text features available within Outlook, so they cannot see the intended benefits. Many times what is seen is garbled text or the actual HTML code behind the message. Plain text is recommended for universal compatibility but will not display any enhancements such as font sizing, bolding, underlining, and web links.

1. Open Outlook. From the menu bar, click Tools, Options.
2. Select the Mail Format tab.
3. Under Message format select Plain Text.
4. Click OK.

Deleting Mail

To remove deleted email from your mailbox:

1. Open Outlook 2007.
2. Click Tools.
3. Click Empty "Deleted Items" Folder.
4. Click Yes to confirm permanent deletion of the messages.

Out of Office (Vacation) Message

1. Click Tools, Out of Office Assistant.
2. Change the start and end dates you want the message sent to people inside the organization (uark.edu users) and people outside of the organization (external recipients).
3. Click OK to confirm the settings.

Expanding Full Headers

Full headers are needed for error tracing and abuse reporting. If you have received abusive email and would like to report it, forward the email to abuse@uark.edu with the headers fully expanded.

To expand full headers in Outlook:

1. While viewing a message, click View, Options.
2. The expanded header is displayed in the Internet Headers field.
3. To send the full header, copy and paste the information into a new message.

Sending Mail on Behalf of Another User

1. Select Options from the Tools menu
2. Click the Delegates tab in Options
3. Click the Add button to designate a user to send mail on your behalf

Additional Storage Space

Additional storage space can be requested through the ITS Exchange SharePoint site. It is recommended that the archiving features in Outlook be used prior to requesting more space.

An Archive file can be created by selecting File, then Archive. Archive files can be copied to various media including flash drives, CD/DVD media, and external file storage devices. Archive files should be stored in a secure location since they can be opened with any Outlook client unless encrypted.

Subscribing to Newsgroups

Outlook 2007 will not function as a newsgroup reader, but it does have the ability to read Really Simple Syndication (RSS) feeds. RSS feeds can be configured from the RSS Feeds tab in Tools, Account Settings.

Resetting Your Password

To reset your password online go to PASSweb. Visit the Passwords page for information on guidelines, password expirations, and more.

Troubleshooting

In Outlook, I get the message: "The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook."

When your mailbox is moved between databases on Exchange you will receive this message and must close and restart Outlook.

A mailbox might be moved for several reasons:

• To balance users on mailbox servers based on performance and space utilization,
• If a mailbox server is upgraded all users on that server would be moved to the new one,
• A quote increase is requested. Quotas are set per database so a quote increase requires a mailbox move.

Outlook is simply updating itself with the new path to your mailbox. A user should experience a maximum of a 30 minute outage when the mailbox is moved. The time varies based on the size of the mailbox and how fast the change gets replicated through Active Directory.

While using Outlook with Exchange from off campus I experience a delay in receiving email or experience other connectivity problems.

Change the Connection Settings in Outlook:

1. Click Tools -> Account Settings
2. Double-click on your Exchange account
3. Select "More Settings"
4. Click the "Connection" tab
5. Select the "Exchange proxy settings" button
6. Check the box next to "On fast networks, connect using HTTP first, then connect using TCP/IP"
7. Click "OK" to confirm the settings change
8. Restart Outlook in order for the change to take effect