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Resetting Your UARK Password

To change the password for your UARK account.

1. Go to PASSweb.
2. Click the PASSweb link.
3. Sign in with your UARK username and current password.
   • If you have not set your primary account, you will be prompted to do so. This is so you can set a question/answer and to better manage your secondary accounts.
   • If you have not created your question/answer, you will be prompted to do so. This is to be used in case you forget your password.
4. Click Change password(s).
5. You can also choose to change your question/answer from here.
6. If you have multiple UARK accounts, they will all be listed if you have set your primary account. Your primary account will be selected by default. Multiple accounts can be selected to receive the password change. Click the Change Password(s) button to continue.
7. Enter your new password in both the Password and Verify Password fields, and click the Apply new password button.
8. The next screen will confirm that the password change was successful.
9. You can then choose to return to the Main Menu (Change Password(s) or Change Question/Answer) or log out.

Note: If you change your password within any other program other than PASSweb, you will continue to be asked to change your password until you change it at PASSweb.

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Resetting Your ADMIN Password

When an expired password is entered at the login screen, the screen does not change, but displays a message at the bottom of the screen which reads: "Your password has expired. Please type your new password." At this point users should enter a new password at the password prompt.

The message at the bottom of the screen then changes to read: "Please reenter the new password for verification." At this point, users should retype the same password once more.

Once the new password is confirmed, the screen will change to the same blank screen that is seen upon successful completion of a normal login procedure. At this screen, press the "F1" key to proceed.

If you need to change your ADMIN password and don't remember your current password or the above method does not work:

   1. Go webBASIS and sign on using your UARK username and password.
   2. Click on Admin ID Request/Password Reset.
   3. Enter an initial password.
   4. Click Reset Password.

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Password Guidelines

Passwords must be changed every 120 days. Email programs configured for IMAP connections will receive warning messages when their UARK passwords are about to expire. Email programs configured for POP will receive no warning due to the limitations of the POP protocol. Note: XpressMail, UA Mail, and Pine have no option for POP services.

Passwords:

• Cannot contain tabs or any other control characters.
• Cannot be any derivative of your username.
• Maximum length of password is 127 characters; minimum length is 8 characters.
• Must contain at least one character out of three character groups.
  The four character groups are special characters (~!@#$%^&*()_+|`-=\:"?;',./{}[] and space), digits, uppercase letters, and lowercase letters.

All password changes are checked against the last five passwords used. If a match is found, the change will not be allowed, and the user will be instructed to create a different password. The historical representation of each password will be shifted off. The strength tester is a meter on the password entry page that attempts to graphically display the possibility a password might be guessed. The strength of your password is not a factor in the password restrictions. This meter requires JavaScript support to be on within the browser of choice.

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Password Expirations

The Department of Information Services policy regarding passwords requires that users create an entirely new password every 120 days. Under this policy, once a password has been used for ninety days, a "friendly" email reminder is sent to the user's primary UARK account. If the password reaches 109 days without being changed, the user will receive a series of email reminders (one per day) for ten days. If a password reaches 119 days, a final notice is sent. Once a user's password reaches 120 days unchanged, the account is locked. To have a password renewed after it has been locked, students will need to go to the registrar's office, and faculty and staff to the ITS Help Desk, ADSB 100A, Mon-Thu 7am-6pm, Fri 7am-5pm.

Be aware of phishing emails spoofing University password change reminders. If you are not sure about the validity of an email from the University, call the ITS Help Desk at 575-2905. For greater security, type the following web address directly into your browser's address bar: http://passweb.uark.edu. This is the password change facility, a secure web site owned by the University of Arkansas.

The University will NEVER send a message to users asking for account passwords, and will NEVER ask a user to respond to an email with his or her password.

UARK account users with forwarding email addresses such as user@hotmail.com should continue to check their UARK mail at http://uamail.uark.edu occasionally to ensure that they are receiving these official notices of password expiration, and to prevent the UARK account from going over quota. Going over quota will prevent a user from receiving any messages, including important notices.

An example of a legitimate password expiration notice is shown below:

Dear [account holder],

This notice is in regards to the UARK account "[username]@uark.edu".

University of Arkansas Information Technology Services' records indicate that the password for this account will expire in 9 days. If allowed to expire, this account will be LOCKED.

To validate the legitimacy of this email or for assistance, please contact the ITS Help Desk at (479) 575-2905 between 7am-6pm, Monday-Thursday, and 7am-5pm, Friday.

Please change your password immediately. To change the password, use the University's PASSweb program online at passweb.uark.edu. This account will be LOCKED if the password is not changed within 9 days from receiving this notice.

You will continue to receive this message as a reminder for 9 day(s).

If the account is locked, you will need contact the sponsor of this account.

Thank you,
IT Services
(479) 575-2905
helpdesk@uark.edu

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Forgotten Password

If you have forgotten your UARK account password, use your question/answer in PASSweb. If you have also forgotten your question/answer (or have not set one) and/or your UARK username and you are a student, visit the Office of the Registrar with your University ID card. If you are faculty/staff (or emeritus, retiree, or affiliate) and have forgotten your question/answer (or have not set one) and/or your username, visit the IT Services Help Desk. If you are staff and have recently taken a class, you will likely be classified as a student.