UARK Services

All of the following will use your UARK account username and password:

• UARK Email is the official email account required by University administration to ensure that official University email correspondence is sent to valid University IDs. Your UARK email account can be accessed in a variety of ways. - Account Administration
• ISIS is the Integrated Student Information System where students can register for classes and check their schedules and grades online, and faculty can get class rosters, enter grades and more.
• comp.uark.edu is a Unix server where students, faculty, and staff can build web sites, store files and email, and use Unix applications. comp.uark.edu can be accessed using SFTP, SSH, an HTML editor, or a mapped drive.
• MyDocs is 300 MB of space for file storage accessible from UA Mail, the GACLs, or a mapped drive.
• Remote Internet Access (dial-up) accounts can be used to dial in to the University modem pools for Internet connection from home.
• Public Access Network includes public network drops and wireless areas on campus.
• Networked workstations and printers in UA offices use Active Directory.
• General Access Computing Lab computers require one to log in with a UARK username and password.
• UA Chat (using Jabber) is an instant messaging (IM) system capable of communicating with users of MSN, Yahoo!, ICQ, and AIM instant messaging systems.
• Blackboard allows instructors to easily put information online as well as have online quizzes, forums, and more.
• WebBASIS provides secure web access to employee information (payroll, leave, travel, etc.) and self service facilities (change of address, payroll direct deposit accounts, etc.). Access to additional business and administrative data is provided to employees with a BASIS desk assignment.
• Site License Requests are required for various software available to University of Arkansas employees through IT Services for a fee under the terms of the individual agreements.
• IT Services software downloads for Windows and Macintosh include Symantec AntiVirus and SSH Secure Shell.

New Accounts

For information on how to "pick up" your new UARK account, go to the New Accounts page.

Passwords

Visit the Passwords page to learn about guidelines, password expirations, and more.

Usernames

If you need to change your UARK username (for example, if you have gotten married and changed your last name), contact svcdesk@uark.edu from your UARK email account and state your reason for a username change along with:

• your new full name
• three alternative new usernames listed in order of preference; your choices must be 3-8 characters long
• your previous full name

A new account will be created for you with the new name and username provided. Both accounts will exist concurrently for two weeks to allow you to transfer the contents of your old account to your new account. After that two week period, the old account will be locked and then deleted during the next routine purge. New username creation will take from 3 to 5 business days to complete; call the Help Desk at 575-2905 to check the status of a new username.

For Exchange and Active Directory a username change will result in a new UARK account. If that new UARK account needs to be activated for Exchange, that can be requested via the Exchange Request form located on exchangeinfo.uark.edu (You will be required to login using your current email address as the username). If a user wants to forward mail from their old account to their new one, they have to create a policy (see Microsoft's How to Create an Email Address Policy page). This forward can only be in place for two weeks unless the old account becomes a service account or secondary account for the user. There are additional actions that should be taken, such as moving email to the new account, copying of the address book, etc. Information on these actions can be found on the Checklist for MS Exchange Services.

Primary Account

If you have multiple UARK accounts, it is recommended that you set one as your primary account. Once you have a primary account, you will be able to set passwords for all of your sponsored accounts by logging in from your primary account. You will also receive the expiration notices for your sponsored accounts at your primary account. If you have not set your primary account, you will be warned and prompted to do so when you use PASSweb. Without setting a primary account, you will not be able to set a question/answer for PASSweb to use in case you forget your password. Your primary account is also your official email account to which official University email correspondence such as grade information, password resets, payroll distribution and other official campus announcements will be sent.

Guest UARK Accounts

Upon request, a temporary guest UARK account can be issued by IT Services to a campus guest. For example, someone attending a seminar might need to access a campus system that requires a UARK username and password. Guest accounts can be requested by a sponsor (see below) using the online Account ID Request Form available in the Online Forms section at Request Forms and Documents. The account is temporary and will be active only during the seminar, class, etc. for which it is needed. A guest account must have a sponsor, usually the department head or a professor, and the sponsor's information must be entered on the form. A file must also be attached to the form which contains the names, dates of birth, and Social Security Numbers of the guest account user(s).

Account Purge

On the first day of each new semester, UARK accounts are checked and those belonging to non-returning graduates and other former students no longer enrolled at the University will receive a warning that they will be deleted. Two weeks later, these accounts will be locked. Two weeks after that, the accounts will be purged. The purging of a UARK account includes deletion of the email account and its contents, the comp.uark.edu account and its contents, and loss of access to ISIS, dial-up, lab computers (although the computers in the kiosk area at the Union will still be available), UA wireless, Jabber, and Blackboard. As long as you are enrolled each semester, your status as a graduate is moot. The Alumni Office gives a one year complimentary membership for Lifetime Email forwarding (@razorback.com) to graduates; however, that does not include keeping your UARK or comp.uark.edu account. Alumni members have to obtain their own ISP services. You can sign up either on the Alumni Web page or by calling the Alumni office at 1-888-ARK-ALUM. You can keep your UARK account if you qualify for University emeritus status. Information regarding emeritus status is found in the Faculty Handbook.

Information on backing up your mail and files on comp.uark.edu and My Docs