UARK Account

All University of Arkansas students, faculty, and staff have a UARK account provided by the University Information Technology Services department. The username and password for your UARK Account will be used for many University systems and online facilities.

• UARK Services
• New Accounts
• Passwords
• Usernames
• Primary Account
• Guest UARK Accounts
• Account Purge

UARK Services

All of the following will use your UARK account username and password:

• UARK Email is the official email account required by University administration to ensure that official University email correspondence is sent to valid University IDs. Your UARK email account can be accessed in a variety of ways. - Account Administration
• ISIS is the Integrated Student Information System where students can register for classes and check their schedules and grades online, and faculty can get class rosters, enter grades and more.
• comp.uark.edu is a Unix server where students, faculty, and staff can build web sites, store files and email, and use Unix software. comp.uark.edu can be accessed using FTP, HTML editors, My Docs in UA Mail, and My Documents in the General Access Labs.
• Remote Internet Access (dial-up) accounts can be used to dial in to the University modem pools for Internet connection from home.
• Public Access Network includes public network drops and wireless areas on campus.
• Networked workstations and printers in UA offices use Active Directory.
• General Access Computing Lab computers require one to log in with a UARK username and password.
• UA Chat (using Jabber) is an instant messaging (IM) system capable of communicating with users of MSN, Yahoo!, ICQ, and AIM instant messaging systems.
• WebCT allows instructors to easily put information online as well as have online quizzes, forums, and more.
• WebBASIS provides secure web access to employee information (payroll, leave, travel, etc.) and self service facilities (change of address, payroll direct deposit accounts, etc.). Access to additional business and administrative data is provided to employees with a BASIS desk assignment.
• Site License Requests are required for various software available to University of Arkansas employees through University IT Services for a fee under the terms of the individual agreements.
• IT Services software downloads include Symantec AntiVirus and SSH Secure Shell.

New Accounts

To pick up your UARK username and password:

1. Go to the University UARK Account Distribution Facility.
2. Enter your University ID in the University ID field.
3. Enter your date of birth in the MM/DD/YYYY format.
4. Answer the three questions by checking the Yes or No radio buttons next to each question. You must answer "Yes" to all three to be allowed to activate your account. Be sure that you read the Code of Computing Practices to which these questions refer, because you will be responsible for following the rules of computing on campus.
5. Click the Next button.
6. Set your question and answer in case your forget your password; click the Save button.
7. Set the password for your account.
   Create a password that is 8 characters or more long and contains at least three of the four character groups. Character groups are capital letters, lowercase letters, digits, and special characters. Type the same password into both fields.
8. Click the Finish button and the next screen will show you your UARK username and full UARK email address. Click the Log out button.

Passwords

Passwords must be changed every 120 days. Email programs configured for IMAP connections will receive warning messages when their UARK passwords are about to expire. Email programs configured for POP will receive no warning due to the limitations of the POP protocol. Note: XpressMail, UA Mail, and Pine have no option for POP services.

To change the password for your UARK account.

1. Go to PASSweb.
2. Click the PASSweb 2 link.
3. Sign in with your UARK username and current password.
   • If you have not set your primary account, you will be prompted to do so. This is so you can set a question/answer and to better manage your secondary accounts.
   • If you have not created your question/answer, you will be prompted to do so. This is to be used in case you forget your password.
4. Click Change password(s).
5. You can also choose to change your question/answer from here.
6. If you have multiple UARK accounts, they will all be listed if you have set your primary account. Your primary account will be selected by default. Multiple accounts can be selected to receive the password change. Click the Change Password(s) button to continue.
7. Enter your new password in both the Password and Verify Password fields, and click the Apply new password button.
8. The next screen will confirm that the password change was successful.
9. You can then choose to return to the Main Menu (Change Password(s) or Change Question/Answer) or log out.

Note: If you change your password within any other program other than PASSweb, you will continue to be asked to change your password until you change it at PASSweb.

Passwords:

• Cannot contain tabs or any other control characters.
• Cannot be any derivative of your username.
• Must be eight characters or more.
• Must contain at least one character out of three character groups.
  The four character groups are special characters (~!@#$%^&*()_+|`-=\:"?;',./{}[] and space), digits, uppercase letters, and lowercase letters.

All password changes are checked against the last five passwords used. If a match is found, the change will not be allowed, and the user will be instructed to create a different password. The historical representation of each password will be shifted off. The strength tester is a meter on the password entry page that attempts to graphically display the possibility a password might be guessed. The strength of your password is not a factor in the password restrictions. This meter requires JavaScript support to be on within the browser of choice.

If you have forgotten your UARK account password, use your question/answer in PASSweb. If you have also forgotten your question/answer (or have not set one) and/or your UARK username and you are a student, visit the Office of the Registrar with your University ID card. If you are faculty/staff (or emeritus, retiree, or affiliate) and have forgotten your question/answer (or have not set one) and/or your username, visit the University IT Services Help Desk. If you are staff and have recently taken a class, you will likely be classified as a student.

Usernames

If you need to change your UARK username (for example, if you have gotten married and changed your last name), contact svcdesk@uark.edu from your UARK email account and state your reason for a username change along with:

• your new full name
• three alternative new usernames listed in order of preference; your choices must be 3-8 characters long
• your previous full name

A new account will be created for you with the new name and username provided. Both accounts will exist concurrently for two weeks to allow you to transfer the contents of your old account to your new account. After that two week period, the old account will be locked and then deleted during the next routine purge.

Primary Account

If you have multiple UARK accounts, it is recommended that you set one as your primary account. Once you have a primary account, you will be able to set passwords for all of your sponsored accounts by logging in from your primary account. You will also receive the expiration notices for your sponsored accounts at your primary account. If you have not set your primary account, you will be warned and prompted to do so when you use PASSweb. Without setting a primary account, you will not be able to set a question/answer for PASSweb to use in case you forget your password. Your primary account is also your official email account to which official University email correspondence such as grade information, password resets, payroll distribution and other official campus announcements will be sent.

Guest UARK Accounts

Upon request, a temporary guest UARK account can be issued by Computing Services to a campus guest. For example, someone attending a seminar might need to access a campus system that requires a UARK username and password. Guest accounts can be requested by a sponsor (see below) using the online Account ID Request Form available in the Online Forms section at Request Forms and Documents. The account is temporary and will be active only during the seminar, class, etc. for which it is needed. A guest account must have a sponsor, usually the department head or a professor, and the sponsor's information must be entered on the form. A file must also be attached to the form which contains the names, dates of birth, and Social Security Numbers of the guest account user(s).

Account Purge

On the first day of each new semester, UARK accounts are checked and those belonging to non-returning graduates and other former students no longer enrolled at the University will receive a warning that they will be deleted. Two weeks later, these accounts will be locked. Two weeks after that, the accounts will be purged. The purging of a UARK account includes deletion of the email account and its contents, the comp.uark.edu account and its contents, and loss of access to ISIS, dial-up, lab computers (although the computers in the kiosk area at the Union will still be available), UA wireless, Jabber, and WebCT. As long as you are enrolled each semester, your status as a graduate is moot. The Alumni Office gives a one year complimentary membership for Lifetime Email forwarding (@razorback.com) to graduates; however, that does not include keeping your UARK or comp.uark.edu account. Alumni members have to obtain their own ISP services. You can sign up either on the Alumni Web page or by calling the Alumni office at 1-888-ARK-ALUM. You can keep your UARK account if you qualify for University emeritus status. Information regarding emeritus status is found in the Faculty Handbook.

Information on backing up your mail and files on comp.uark.edu